(暫只提供英文版本)

投訴處理指引

Complaint Handling Procedure

Workflow of Complaint Handling

Procedures in Handling Complaints against members of HKIST

投訴HKIST會員程序

投訴表格A

投訴表格B

For reporting complaints or disciplinary enquiries, please note that,

1. The provision of your personal data to the Hong Institute of Speech Therapist (HKIST) is voluntary.
2. All personal data submitted will only be used for purposes which are directly related to your complaints or enquiries, and may be disclosed to agencies who are authorised to receive information for the same purposes.
3. You have the right to request access to and correction of your personal data submitted in accordance with the Personal Data (Privacy) Ordinance. Request for access or correction of personal data should be made in writing to info@hkist.org.hk.

TERMS and CONDITIONS
1. The provision of your personal data and other information to the HKIST is voluntary. The HKIST reserves the right to request any incomplete information or any information the HKIST thinks fit. Should you fail to provide the requested information, the HKIST may not proceed with the complaint handling procedure.
2. Should the complaint or enquiries be filed to any other organizations, the HKIST reserves the right to request you to provide the information, progress and results of the complaint filed to those organizations.